Deborah of Nevada City, February 2018
I want to thank you and your team for the excellent professional support you recently provided during the sale of my parents’ home at 171 Woodcrest Way in Grass Valley. I especially appreciate your thoroughness in helping me through the many gauntlets in getting the house ready for sale. You were extremely accessible and helpful regarding what needed or didn’t need to be done, recommending professional people who could assist, and assuring that they did so.
As you know, this was a difficult time for me, having recently lost both of my parents. You went beyond just the sale in helping me actually be able to do the work that needed to be done without completely falling apart. The disposition of the contents of their home was emotionally very hard and you stood with me through it all.
Your strong knowledge of the Morgan Ranch properties was essential in pricing, showing and ultimately selling this property. I trusted your professional advice throughout the process. Your calm, friendly and helpful demeanor kept me focused and resilient despite several unexpected turns, particularly when at the last minute, we had to rip out the entire (massive) deck and replace and landscape the back yard. When we learned that for unknown reasons the home had not been put into my parent’s family trust, and we had to go through probate, you were calm, helpful and focused on how to get it done.
The escrow and paperwork processes went quite smoothly and did not feel burdensome as it can. I certainly am grateful for all of your assistance and will look forward to working with you again in the future. I would be happy to serve as a reference for any of your future clients.
Dr. Mark S., Morgan Ranch Seller, March 2018
There are many real estate agents, but there are few who put their time, abilities, staff and concern “at the service” of the seller. I recently had to sell a home in Nevada County from a distance of 1500 miles away. That kind of situation could be problematic but it was more than a perfect choice to have Miss Carol Willis and her staff member, Devon, serve our extended family. I was always updated, text messages were responded to quickly, our needs were always considered, advice was 100% correct, and in the end we benefited from her skill, her team, and her location to the region. She has a great grasp of the local homes, areas, building codes, and more.
I cannot speak more highly of Carol and the team she leaves and serving you for the sale of your home or find you the perfect home. Her team is not just Coldwell Banker grassroots Realty, but Carol has a terrific network of handyman, inspectors, roofers, and a wide group of service industry people who will respond to her calls quickly and with care for the seller.
Thank you Carol and Devon for being there every step of the way, and for even taking out the trash when I cannot be there! We were able to get the full price we were asking for the house to benefit my mother and the closing was so smooth and we even closed early!
May I recommend to you the service and care of Carol Willis and her team.
You cannot go wrong….in fact, you cannot find a better agent to serve you!
Cathy & Phil April 2016
Dear Carol, Phil and I would like to thank you for your professional service, calm voice and friendly attitude while assisting us with the sale of our property. You welcomed all questions with top priority, never making us wait long for the ‘right’ answer.
We look forward to working with you in the future. It’s wonderful to know you work in Nevada County. We are very lucky you walked into our lives at the right time!
With our thanks and gratitude.
I really can’t send enough praise your way. You have been nothing short of fabulous during the past few months. Your integrity and diligence were constantly visible as you first walked me through the purchase of my new wonderful home, then you powered me through the sale of my Penn Valley house.
These important transactions occurred during what was probably the most difficult time of my life, a time when I was extremely vulnerable. I felt like I was in not only good hands, but also kind and capable hands through both processes. I want you to know that I would not and will not hesitate to recommend you to anyone I come in contact with who has real estate needs. I truly believe that you could take on any type of property and enjoy the challenge of representing your clients truthfully, honestly and expertly.
I want to thank you and your charming and equally capable assistant, Devon, for all the work you did for me, all the questions you patiently and clearly answered, and for always being there for me. You met more than just my real estate needs!!
Thank you for taking me through the buying a house process.
You negotiated a fair price, showed up at the house for repairs or inspections, handled the mounds of paperwork, didn’t let me panic even when I phoned on a Sunday, and gave me names of repair people that I can rely on later. I almost forgot, you also gave me the name of an insurance provider that wrote a policy on the house. And more, you came with me to the title office to make sure the paperwork was filled out correctly, you were timely in phoning me back. If you were not able to talk with me that moment, you have a wonderful assistant, Devon, that emailed important documents and encouraging notes. Devon also made herself available for any questions that came up and offered her assistance in the future.
As you know, I wish I could clone you for any other house transactions in my future. Carol, you are the sweetest person and I am better for meeting you.
Teresa, Happy Buyer
Look down, I’m still clinging to your ankles!
“I chose Carol as the realtor to list my rental house because of her vast knowledge of Morgan Ranch . Although I saw her name on a lot of signs in the neighborhood, I truly did not appreciate her vast knowledge of real estate and her high level of professionalism until I started working with her. This began on our very first meeting and continued as she advised me on every step, helping me through the entire process. Its been a long time since I sold a house but I do not remember it being this “easy”. I have no doubt that it was due to Carol and her team.
Anytime I know of someone looking for a realtor I will give them your name with the highest of recommendations”.
Deborah & Family, 2015
This is just a quick note to thank you for all you did to sell my late father’s home. Your experience and breadth of knowledge were invaluable, especially since the sale involved a trust. You gave us excellent advice on what needed to be done to prepare the house for sale and helped us set a realistic sales price. You marketed the house effectively across various types of media to reach the most prospective buyers, and you and your assistant, Devon, kept me up to date with feedback from agents and potential buyers. You walked me through escrow, explaining everything in a way that I was able to clearly understand, and the paperwork was a breeze thanks to Devon sending everything via DocuSign. What a team!
Again, my thanks for all your hard work and effort. Should Ron and I, or anyone we know, need a realtor, I would not hesitate to recommend you.
Kerry & Sue, 2015
Carol Willis is the most conscientious and professional agent we have ever dealt with. She kept us informed as the process moved forward, she represented our interests in a very firm, but kind way. Carol worked long hours to be sure our transaction went smoothly and closed on time. She knew what had to be done and she did it, responding to our every question and need in a timely fashion. We will use Carol is future transactions and will recommend her services to everyone we know.
-Kerry & Sue
Geoff & Ginger, 2014
Carol Willis is amazing. During our recent purchase of property in Grass Valley, Carol listened to our requirements, found properties that met those requirements and helped us understand the life style in Grass Valley. But this does not tell the whole story. We believe that Carol actually made our purchase happen given that we were residing 500 miles away. She jumped in, and identified all the loose ends that we needed to review and take care of so that the purchase occurred without any problems. Carol was our trusted adviser and our onsite representative throughout the entire process.
We decided to move to Grass Valley to be in a more rural environment and leave the hustle and bustle of Orange County. However, we had never actually lived in a rural community before. Carol was the one that advised us on what to look for, what to get inspected, why it was important to have the well tested and why it was important to get the septic tank tested. She had all the contacts at her finger tips and scheduled all of the inspectors to come to the property. She acted as our agent in charge and was on site every step of the way. Anytime she saw something that she thought needed extra investigation, she took care of it. By the time the escrow closed, the property was ready to be lived in immediately. My wife and I firmly believe that we could not have been successful in our purchase without Carol being so talented, so professional and so well connected in Grass Valley.
We also want to say that even after the purchase, Carol has been there for us to answer our questions and help us get settled. One of our requirements for finding a place to retire was the close proximity of a Calvary Chapel. We have been attending a Calvary Chapel in Orange County and found that the pastors preach the gospel like no other church we have ever attended. We asked Carol if there was such a place in Grass Valley. Not only did she recommend one she took us there so that we could feel at home during the service. That is the mark of a very special friend. Thank you for helping us make a successful transition to Grass Valley.
James & Carole, 2014
We are almost completely moved in and I must say this house is everything we could have wanted. We love it!!
We want to thank you for the great job you did in helping us with the purchase of our new home. It was one of the most satisfying and easiest experiences we have had in buying a home. You kept us informed every step of the way, and the personal attention you have us, was much appreciated.
If we come across anyone wanting to buy a home, we will definitely recommend you as someone to contact.
Dan & Barbara, 2014
We just wanted to take a moment to thank you for the excellent job you did in selling our Grass Valley home. It was such a pleasure to work with someone of your trustworthiness and integrity, plus you chose the right time, the right price, and the right buyer.
We are so grateful for all that you did to make our transition smooth, flawless, and profitable. We were also very impressed and encouraged by your associate, Devon, who was so easy and kind to work with.
You saw to details that seemed above and beyond what a realtor would normally take an interest in, and we would be comfortable referring you to anyone who needed a reliable, fair, ad friendly agent to help them with the huge task of selling or buying a home.
Thank you again for the many ways that you treated us like a friend, not just a client.
We wish you best of everything, and hope to stay in touch over the years to come. You are most welcome to visit us in our new home in Sun City Lincoln Hills.
Geoff & Nora, 2014
We want to thank you so much for all of your help finding our new home. As first time home-buyers, we especially appreciated your patient advice and extra information about the home buying process. Your expertise, professionalism, and the obvious joy you bring to your work served us well. We appreciate all the time and effort you put into making sure our family found a great place to live.
Throughout our journey finding our home, you were always by our side or just a phone call away. You always took the time to call us, kept us in the loop, and updated us on every single step of the process, from start to closing. It has truly been a pleasure working with a knowledgeable, compassionate, and tolerant person such as you.
We will unhesitatingly recommend your services to our friends. Thank you so much!
Max & Ann, 2014
It was a pleasure to have your excellent professional representation throughout the process of selling our home. The detailed information you provided when we contacted you to explore listing made us confident about being represented by you and setting our asking price.
Residential real estate is a long term part of our life as Max is a retired broker. We have been following Nevada County single family residential transactions for twenty years. A number of our observations led us to contact you. You are active in our area and list houses in a range of price levels. Houses you list almost always sell more quickly than the average, they rarely fall out of escrow and sellers we know who worked with you enjoyed the experience.
Moving is one of the highest ranked stress experiences for all the people involved. Having you as our agent reduced the tension because you provided consistent feedback information, property advertisement included excellent flyers and open houses. We enjoyed getting to know you through the process and have already referred a friend to explore listing a house with you.
Thank you so very much for your excellent professional work which included the rapid sale, short escrow and satisfying sales price for our home.
Garry & Vikki, 2014
Just a quick note to say how much we appreciated everything you and your associates did to get us in our new home. Few people would believe that we could sell and close one house, identify, purchase and close another home in less than twenty-four days total time. Your efforts on our behalf made that happen.
We felt comfortable that everyone involved in our purchase was on the same page, and working for the same goal. There is considerable stress involved in purchasing a new home. Your professionalism helped lighten that load. We will be telling our friends how you managed our purchase successfully in record time. The most impressive thing is that you did exactly what you said you would do. That is a rare quality in this day and age, and it means a great deal to us.
Again, we appreciate everything you did to get us into our new home. We are thrilled to be in our new community.